HOW DOES ONE GET THE MOST OUT OF EVER-DECREASING TIME ALLOWED WITH PATIENTS AND INCREASING PRESSURE TO CONTAIN COSTS?
Consistently, the #1 complaint among patients is “Doctors don’t listen.” It is well known that improved communication skills will help to create an environment wherein patients feel safe and listened to, while encouraging the exchange of honest health information. Overall, improved communication is shown to improve patient satisfaction scores.
POINTS OF FOCUS
Physicians can learn how to better uncover and address complex patient needs, which may have emotional or cultural roots. Moreover, health professionals will identify their own personal emotional “triggers” which may bias how they regard patient concerns.
Doctors will learn how superior communication can create meaningful connections with patients and an environment of trust, even when time is short. Physicians will discover how to manage a patient’s difficult emotions in stressful situations. This course will provide health professionals with strategies to manage particularly challenging patients.
Better communication results in reduced emotional stress for both the patient and the doctor. Patients who thoroughly understand their individual medical situations are more compliant with their treatments—resulting in improved patient satisfaction and better health outcomes. All of this can have a positive impact on a health care provider’s bottom line.